OhmConnect Energy is no longer accepting enrollments.

We're proud of the service we've provided to Texas residential customers over the last few years.

Your account was transitioned to Direct Energy in June following the sale of OhmConnect Energy's customer accounts to Direct Energy. We previously sent communications regarding this transition and wanted to make sure you have the information you need to contact Direct Energy.

For questions about your account or service, Direct Energy's Customer Care team is available 24 hours a day, 7 days a week at 1-888-305-3828. You can also reach them by email at ga-decustomerhelp@directenergy.com. If you need to pay your final OhmConnect Energy balance, please mail a check to P.O. Box 733686 Dallas, TX 75373-3686

Find all the answers to your frequently asked questions

Whether you have a question about signing up for OhmConnect Energy, want to learn more about redeeming your Watts, or how to connect your smart device, we've got all the answers to your frequently asked questions.

Sign Up

How do I sign up for OhmConnect Energy?

Help, I'm stuck in a contract.

OhmConnect Energy Rewards

How can I get paid to save energy?

What are Watts?

How do I use my Watts?

When can I redeem my Watts?

Smart Devices

What are smart devices?

When do my connected smart devices turn off and on?

What smart thermostats are compatible with OhmConnect Energy?

How do I connect a smart device to my OhmConnect Energy account?

Texas Energy Events - OhmHours

How much can I earn during an OhmHour?

How do I opt in / out of OhmHours?

What are status levels?

Who do I contact in the event of a power outage?

What are RECs used in the Renewable Energy Plans?

Demand Response

What is Demand Response?

How do I participate in Demand Response?

Variable Price History

Where can I view historical pricing for your variable rate products?

Residential Solar Panels Information

Where can I get more information on residential solar panels?